How To Follow Up With Your Customers To Ensure A Positive Experience

By having a good email follow up with your customers after they have purchase a product or service from you is vital in order to ensure a positive experience for your customer. And when your customers are happy, they will be more likely to help you.

A few ways a happy customer can help you are: buying more products from you, provide testimonials, tell others about your products, services or just send them to your website or blog.

So here is the simple email follow up system to use when selling your products:

Email Follow-ups

Day 1 – (send immediately) Thank you and confirmation email, praise them for their good decision is buying your product or service

Day 2 – Have you accessed everything successfully

Day 3 – Do you have any questions

Day 4 – Point out any specific points you want to encourage

Day 5 – How to get help, answers to frequently asked questions

Day 6 – Ask for testimonials

Day 7 – Send an unexpected bonus gift

After a customer has purchased something from you, they will be happy to see these emails from you. But once the 7 days are up, you should still contact them on a regular basics, such as one a week or couple times a month.

Since they are now a customer of yours, you should keep in contact with them, send them other related products promotions. Warning: Don’t just send promos all the time, keep your emails to 70% content and 30% promotions.